Policies & Terms

Refunds & Returns

  • We are happy to give you a refund if you haven’t sent us any information for your stationery or if we have not spent any time on your order.

  • If we have spent any amount of time on your order, we can only offer a 50% refund for printed items.

  • If your work has been sent to print, we cannot offer any refunds.

  • If an order is personalised they cannot be returned to us. If the items arrive and are deemed unacceptable, the matter will be thoroughly investigated and we will (at our discretion) work with you to rectify the situation. Any items which are evidently damaged in transit or an error has occurred on our side, will be replaced. 

Products shown and pricing

  • We endeavour to ensure that every product is shown accurately, however, occasionally there may be small variations in colour, typefaces and layout. You are able to order a Sample of your main invitation to review the product before making a final purchase.

  • The prices displayed on the website are subject to change and we reserve the right to change these at any time.

  • In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price before you make your payment. We are under no obligation to provide the Product to you at the incorrect price, even after an Order Confirmation Email has been sent, if the pricing error is obvious and unmistakeable and could reasonably be recognised by you as a mis-pricing.

  • Prices shown on the website are in GBP and are inclusive of Value Added Tax (VAT) at the prevailing rate. The price of the product does not include the delivery charge. You are advised of delivery charges at checkout.

  • We do not cover, and will not be responsible for, the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from the UK.

Personalisation of products

  • It is up to you to ensure that all content in a personalised product is correct, and (for example) is correctly spelt or irregularly formatted. We cannot edit or cancel an order for a personalised product once it has been placed so please double-check your order on screen before confirming your purchase. 

Delivery of products

  • The price for delivery is shown separately to the cost of goods at the checkout stage before you place your order.

  • Delivery charges and times can be consulted on our Shipping & Returns page.

  • An estimated delivery date will be given when you place your order. Occasionally our delivery to you may be affected by an Event Outside Our Control.Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.
  • House of Allum Events does not cover, and will not be responsible for, the payment of any additional overseas customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from the UK.
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